Loading
LoadingLoadingLast updated 7 August 2026
Everything we make is packed by hand and sent from Thanjavur, Tamil Nadu. This page explains how long that takes, who carries your parcel and what delivery costs.
Processing time: Orders are processed within 1–3 business days.
Shipping confirmation: You will receive an email, WhatsApp or SMS notification with tracking information once your order has shipped.
Business days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday or a holiday begin processing on the next business day. Orders are only processed once payment has been successfully received.
Delivery periods are counted from the date of dispatch, not the date of order, and are estimates rather than guarantees.
Note: Delivery timelines may vary due to courier delays or other unforeseen circumstances beyond our control, including weather, strikes, regional restrictions and public holidays.
Orders delivered within Tamil Nadu are charged a flat ₹60.00, whatever the parcel weighs and however far it travels.
Everywhere else in India, shipping is calculated on the total weight of your parcel and the distance it has to travel, with a minimum of ₹60.00. The exact amount is calculated and shown at checkout once you enter your PIN code, before you pay.
Delivery is free on orders of 5 items or more, counted as pieces — three of the same soap counts as three.
Charges shown at checkout are final for that order. We do not add fuel surcharges, handling fees or any other charge after payment.
A tracking number is sent to you as soon as your parcel is handed to the courier. Tracking can take up to 24 hours to become active on the courier’s system after you receive it. You can also open the confirmation link in your order email at any time to see the current status of your order.
Please check your address and phone number carefully before paying. We are not responsible for a parcel delivered late or returned to us because of an incorrect, incomplete or unserviceable address, or because nobody was available to receive it.
If a parcel is returned to us undelivered, we will contact you. Any cost of re-dispatch is payable by you before the parcel is sent again.
If your tracking shows delivered but you have not received the parcel, contact us within 48 hours so we can raise it with the courier.
Please inspect your parcel on arrival. If it reaches you damaged, opened or with something missing, our Return & Refund Policy explains how to raise a claim — including the complete, unedited unboxing video that is required as proof, so please film your parcel being opened for the first time.
Message us with your order number and we will chase it with the courier for you.