Frequently Asked Questions

Add products to your cart and check out on the website — pay securely by UPI, card or net banking through Razorpay. If you'd rather not use the website, you can also order directly on WhatsApp.

If a payment doesn't go through, no order is placed and nothing is charged on our side — we only ever receive payment on a successful transaction, so a temporary hold your bank shows for a failed attempt clears automatically and is never something we need to refund. If you closed the tab or lost signal right after paying, don't worry: we're notified independently of your browser, so a payment that actually succeeded still reaches us and a confirmation email follows.

Still unsure whether an order went through? Message us on WhatsApp with your name and roughly when you paid, and we’ll check.

Once an order is confirmed it can't be cancelled through the website. If you need to correct something urgently, message us on WhatsApp straight away — we'll help if the parcel hasn't yet been packed and handed to the courier, but we can't promise it.

Orders are processed within 1–3 business days. From dispatch, Tamil Nadu addresses arrive in 3–5 business days via ST Courier, and the rest of India in 7–10 business days via India Post. For international delivery, message us on WhatsApp to arrange it.

Shipping is calculated from your PIN code and shown before you pay — it depends on where you're shipping to and your parcel's weight, with free delivery on larger orders.

The exact rates and thresholds are in our Shipping Policy.

You'll get a tracking number by email as soon as your parcel ships — tracking can take up to 24 hours to activate on the courier's system. You can also open the link in your order confirmation email at any time to see the current status.

Message us on WhatsApp with your order number within 24 hours of delivery, along with a complete, unedited unboxing video — that's mandatory proof for every return, damage or missing-item claim. The product must be unopened, unused and in its original packaging; once opened or used it can't be returned. Once we've verified your claim, we process a refund as applicable.

Full conditions are in our Return & Refund Policy.

Contact us within 24 hours of delivery with your order number and a complete, unedited unboxing video. We aim to verify a claim within 3 business days of receiving your video, and process a refund once it's verified.

Approved refunds are processed to your original payment method within 3–5 business days. From there, your bank or card issuer typically takes a further 5–7 business days to show it in your account.

No — we don't offer exchanges or replacements, only refunds for eligible returns.

Yes — every product is made by hand in small batches in Thanjavur, Tamil Nadu, using traditional herbs such as manjistha, avarampoo and kuppaimeni rather than mass production.

No — our soaps, facepacks and lip balms are made without parabens, SLS or artificial colours, and contain no synthetic preservatives.

Yes. As with any skincare product, individual skin can react differently to any ingredient, natural or otherwise, so we recommend a patch test before first use — and before every use of a facepack, since skin condition changes over time.

Full patch-test guidance is in our Terms & Conditions.