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LoadingLoadingLast updated 7 August 2026
Our products are handmade skincare, made in small batches and intended to be used on the skin. For reasons of hygiene and safety, once a product has left us and been opened it cannot be resold, so our return window is deliberately short and narrow. Please read this page before ordering.
Returns are accepted only within 24 hours of delivery, and only if the product is unopened, unused and in its original condition. Once a product has been opened or used, it is not eligible for return.
The 24-hour window runs from the delivery timestamp recorded by the courier.
Returns received in a condition that does not meet the above will be rejected and sent back to you at your cost.
The following are not eligible for return:
Slight variation in colour, scent, texture or marbling between batches is a characteristic of handmade goods and is not a defect. An allergic reaction or skin sensitivity is not a defect either — please see the patch-test guidance in our Terms & Conditions.
Once an order is confirmed, it cannot be cancelled.
If you need to correct something urgently, message us on WhatsApp straight away. We will help where we can, but only if the parcel has not yet been packed and handed to the courier — we cannot promise it.
No exchanges or replacements are allowed.
If you receive a damaged, defective or incorrect product:
Photographs of the outer packaging and of the affected product help us settle a claim with the courier faster. Please keep the product and all packaging until your claim is resolved — we may need to ask for them back.
We aim to verify a claim within 3 business days of receiving your video.
Return shipping costs are the customer’s responsibility, unless the return is due to a defective item received by the customer.
Approved refunds are processed to the original payment method within 3–5 business days.
Once we have processed a refund, the time it takes to appear in your account depends on your bank or card issuer — typically a further 5–7 business days. We cannot refund to a different account or payment method from the one used to pay.
Where a refund is approved for a damaged or incorrect item, the original delivery charge is refunded with it. Delivery charges are not otherwise refundable.
To raise a return or exchange request, please WhatsApp us at +91 94887 27012 with your order number and unboxing video attached.
If you are not satisfied with how a return or refund has been handled, write to us. We will acknowledge your complaint within 48 hours and aim to resolve it within 15 days.